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QUESTIONS AND ANSWERS
FREQUENTLY ASKED QUESTIONS
HOW LONG WILL MY AJCUSTOM UNIT LAST?
Your AJCustomWig will last very long depending on the usage and if maintained properly and carefully.
HOW CAN I MAINTAIN THE CARE OF MY AJCUSTOM UNIT?
AJ recommends that you wash and condition unit with sulfate free products, deep condition, apply light oil and allow to air dry every two weeks if wearing the unit constantly. Maintaining your unit with the correct products restores the hair natural oils and moisture allowing it to remain soft, bouncy and tangle free. Washing your AJCustomWig and applying light oil is essential if the hair has been chemically treated or colored and should be done more frequently in this case to prevent drying and breakage.
HOW LONG WILL IT TAKE BEFORE MY UNIT IS SHIPPED OUT?
Once your order is placed AND your deposit or full payment has been received, we than start your customized unit. All units take three to four weeks to construct. Once your unit is completed after that time period and all final payments are received, your unit is than shipped out.
AN EVENT CAME UP AND I NEED MY UNIT ASAP. WHAT ARE MY OPTIONS?
If you are in high demands of your AJCustom Unit, rush orders (fees applied) are available to you and will be shipped 2- 7 days after full payment has been received.
IS THERE AN AVAILABLE PAYMENT PLAN?
Yes. There are payment plans available for all AJCustomWigs except for all sale items. You can pay half for the deposit and the other half of payment upon completion of you AJCustom Unit.
DO YOU OFFER WIG RECONSTRUCTION?
If you had your wig made from somewhere else and you are not satisfied or may be interested in AJCustomWigs and want your wig reconstructed, we offer and provide those services.
DO YOU ADD CLIPS?
AJCustomWigs can add clips if you wish, but only upon request.
IS THERE A STUDENT DISCOUNT?
Unfortunately at this time, AJCustomWigs do not offer any student discounts.
CAN I DYE THE HAIR?
Yes. You can dye your hair as many times as you would like to. If at any time you wish to dye your hair, you can send the unit back to AJCustomWigs for an extra charge (recommended). If you wish to do it yourself, we recommend that you deep condition the hair after any chemical alterations. Tip: Do Not over process the hair.
CAN I SWIM OR WORKOUT WITH MY UNIT ON?
CAN I SEND A PICTURE OF THE LOOK I AM TRYING TO ACHIEVE?
Yes. All pictures can be sent to AJCustomWigs@gmail.com. Also, when filling out the AJCustomWigs customized form, you have the opportunity to upload any photos of the look you are trying to achieve.
WHAT IS THE DELIVERY TIME FOR MY AJCUSTOM UNIT?
Once we receive full payment for the unit, it may take 3-4 weeks to ship out. Please Note: To guarantee same day shipping, your rush order should be placed in advanced no later than 9a.m. Extreme weather condition and vehicle problems are beyond our control and can cause a delay in the shipping more details please see Shipping & Delivery.
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